Deaf Dating, Deaf Single, Meet Deaf, Deaf Chat, Deaf Culture, Deaf Community

How to Find When My Subscription Expires?

Click on "SETTINGS" located under your main photo icon in the upper right corner of the top bar. Then select "Subscriptions" from the left sidebar beneath "SETTINGS". Your expiration date will be displayed there.

How Can I Move Photos From My Public Album to My Private Album?

The main public photo can't be moved to private album. However, you can move other public photos instead. In your public album, click the three dots on the top right corner of the photo you want to move, then tap "Move It to Private Album" on the menu.

How Can I Hide a Conversation?

To hide a conversation, go to the CHATS page and open the conversation with the member whose messages you want to hide. Then, click the three dots (...) in the top-right corner of the chat window and select "Hide Conversation" from the menu.

How Do I Set Up a Video Chat?

To set up a video chat on our site, please follow these simple steps: 1. Navigate to the profile of the person you wish to video chat with. 2. Click the "Video Chat" icon or button, usually located at the top of their chat box. 3. Allow access to your camera and microphone if prompted by your browser. 4. Once both parties have accepted the call, you will be connected via video chat! Enjoy connecting in a more personal way!

How Do I Turn Off "Auto-Reply Message"?

To disable auto-reply messages, simply click on "SETTINGS" under your profile photo icon in the upper right corner of the top bar. Then, select the "Auto-Reply Message" section and turn off the "Enable Auto-Reply When I'm Offline" option.

What Is a Private Note?

The private note feature allows you to add confidential notes that are visible only to you. It provides a personal space for your thoughts or reminders about someone, helping you keep track of conversations or impressions without sharing this information publicly.

What's the Difference Between "Flame" and "Discover"?

"Flame" offers a quick and easy way to find potential matches by showing you their photos. You can either like them or skip them. "Discover" lets you specify the types of profiles you want to view. You can perform an unlimited number of searches by selecting the preferences and characteristics of your ideal match.

How Do I View Comments on My Profile?

To view comments on your profile, please go to the bottom of your profile and check under "Add free comments or suggestions on my profile". If you don't see that section, it means there are no comments on your profile.

How Can I Opt Out of All Groups I Joined?

Please note that you have an option to actively manage visibility status in the main group. You can switch your status to "invisible" if you prefer not to appear as joined in the groups you are browsing. To opt out of all topic groups you joined, follow these steps: 1. Go to the "Chats" section on our website. 2. Open the topic groups you've joined. 3. Click on the 3 dots "..." at the top-right corner of the page. 4. Select the option "Leave Group" to leave. This action will remove you from any active groups immediately. This will stop any future alerts from all group activities, giving you better control over your interactions with our platform.

How Can I View the Likes and Comments on a Specific Photo?

We don't provide a detailed list of everyone who liked your photos and comments. However, you can easily check the total likes and comments on any photo by following these steps: To check likes and comments of specific photos on your account, simply click "My Profile" located beneath your main photo icon in the upper right corner of the top bar. Then navigate to the Photos section. Select the specific photo, and on the right side, you’ll see the total number of likes and comments displayed. If there are any likes on the photo, they will be visible there.

How to Reset the FLAME Passes?

To reset the flame on your account, simply click "SETTINGS" located beneath your main photo icon in the upper right corner of the top bar. Then select "Reset FLAME Passes". This action will allow you to reset it.

How Do I Turn on The Auto Renewal Subscription?

Log in to your account and navigate to the "SETTINGS" menu, located beneath your profile photo in the upper right corner of the page. From the dropdown menu, select "Subscriptions". On the "Subscriptions" page, you will find a link labeled "Turn on auto-renewal". Click this link and confirm your choice by selecting "OK" when prompted. Auto-renewal is designed to enhance your experience by allowing you to focus more on finding your perfect match and less on managing payments. With this feature enabled, your subscription will automatically renew at the end of each billing cycle, ensuring uninterrupted access to our premium services. You can easily turn off auto-renewal at any time through the same Subscriptions page if you change your mind.

Can I Search by Distance?

Please click on "Search" under "DISCOVER" in the top navigation bar, then select an area under Location. Once selected, the distance adjustment bar will appear, allowing you to set your preferred range. Upgrade to PREMIUM to unlock more distance search options.

How Do I Change My Age?

To change the age on your profile due to input errors, we will execute the operation after you provide a selfie video of yourself holding a note with our website name, your email address, and today's date.

Why Is My Photo Pending Again?

After you add a caption or modify an existing caption on any photo, or when you reset your main photo, the photo will need to go through the approval process once more.

What Do Different Icons Mean Next to Usernames?

We use icons to show different member statuses. Here's what they mean: Green dot: The member is online and available to chat. Green circle with a white center: The member was online within the past 3 days. Crown symbol: The member has a paid subscription with extra features.

How Do I Get Access to a Member's Private Photos?

To access private albums, please follow these steps: 1. Navigate to and open the member's profile whose private album you wish to view. 2. Locate and click the "Request Access" button near their Private Album section. 3. Wait for approval from the album owner; they will receive a notification about your request. Once approved, you will be notified and granted access to view their private photos.

How Do I Cancel My Subscription on My iPad or iPhone?

1. Open the Settings app. 2. Tap your name. 3. Tap Subscriptions. 4. Tap the subscription. 5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Why Wasn't My Verification Successful?

There can be many reasons why your verification is unsuccessful. Please make sure you are doing the following things to ensure a successful verification: 1. Make sure that the person in your profile matches the one in your selfie video. 2. Please ensure to position your face within the oval outline. 3. Make sure that your full face is clearly visible. 4. Your photo verification will be canceled if you delete all public photos. For further information, please email support@Deafs.com.

What's a Pin and How Can I Pin a Message?

The "Pin" feature allows you to pin messages from people you like to the top of the chat list. It allows you to find messages from people you pin much faster! The "Pin" feature is a PREMIUM feature. Only paid users can add a Pin. How to Pin: When chatting with someone on your PC, click the Pin in the upper right corner of the chat window to pin this user's message. Click again to cancel the pin. When chatting with someone on your Mobile device, swipe left on the chat list page to add or cancel a Pin.

Phishing Scam Emails

Some members have advised us that they have received emails asking for "confirmation" of their usernames and passwords. Please do not respond to these types of emails. They are simply phishing scams designed to collect your confidential sign-in information and likely violate your privacy. Deafs will never send emails asking for personal or account information. Suspicious emails should be forwarded to support@Deafs.com. If you have already responded to a phishing email with your sign-in information, please sign into your account immediately and change your password. If your sign-in information no longer works, contact us immediately.

Why Can't I Make a Purchase Via Paypal?

Due to recent banking changes, we're no longer able to accept PayPal payments. You can upgrade or renew your membership through other payment options which you can find on the upgrade page.

Can You Tell Me How the Charge Will Appear on My Billing Statement?

If you pay with a credit or debit card, check card, the charge will appear as Deafs. If you pay through CCBill, it will show up as CCBill.com *SuccessMatch on your billing statement.

There Is No Name or Verification Code on My Debit Card. How Do I Use It?

In order to use your debit card on our site, it must have both a name and verification code.

Can I Freeze or Pause My Account for Some Time So That I Can Continue It Later?

At present, we do not allow freezing of your PREMIUM MEMBERSHIP. You can cancel your PREMIUM MEMBERSHIP by clicking "SETTINGS" under your main photo icon in the upper right corner of the top bar, then by hitting "Subscriptions" in the left sidebar on the "SETTINGS" page.

How Do I Pay for a Membership?

We currently accept payments via: 1. Credit Card - Visa, Mastercard or American Express 2. Visa or Mastercard Check Card 3. CCBill 4. Google Pay Credit Card and Check / Debit Card payments are made online using our secure server. Subscribe today for more details.

How Do I Sign Out?

To sign out of your Deafs.com account, move your cursor over your photo icon in the top navigation bar, and click on "Sign Out" in the dropdown menu that appears. If you're using a shared or public PC, we recommend you clear the cache / cookies to protect your account.

How Does "Unsend Message" Work?

To unsend a message, move your mouse over the message or photo. You'll see an ellipsis pop up to the left. Hover your mouse over the ellipsis. Click "unsend" to unsend your message or photo. You can unsend messages within 5 minutes after sending them, without needing approval from the other user. They will however be notified by receiving a note "xxx unsent a message".

How Many Winks Are Allowed to Be Sent Per Day?

Standard members who signed up for more than 3 days can send up to 40 free winks per day. Standard members who signed up for less than 3 days can send up to 20 free winks per day. PREMIUM members can send unlimited winks per day.

What Is a Hidden Profile? Can I Still Send Them a Message or a Wink?

A hidden profile is usually a member that has decided they don't want their profile to be seen for the time being, for various reasons. You can still send them a message. You won't be able to view their profile or send them a wink, nor will you be able to like them.

What Does "The User Is Currently Unavailable" Mean?

When you see this note, it is usually because that member has chosen to take a break to pursue a relationship, or for other reasons has chosen to hide their profile. Occasionally, members are removed suddenly due to security violations. Unfortunately, the member may have an opportunity to send out a few Winks or Messages first, but we've gotten better at catching these situations very quickly.

How Do I Report a Profile?

To report a specific profile, go to that profile and then click "..." in the upper right corner of the profile. Or you can report a specific profile on the message window by clicking "..." in the upper right corner. Then choose the reason you are reporting the profile and click Submit.

Scam Policy & Warning

We stringently enforce our Terms of Use and do not tolerate any violations. If you wish to report spam or complain about a certain member that is not adhering to our Terms of Use, please go to that profile and then click "..." in the upper right corner of the profile. Our customer care team will deal with the matter quickly and professionally. If you come across a photo or profile that you feel should not be allowed on our site such as a scammer or fake profile, go to that profile, then click "..." in the upper right corner of the profile. Tap the "Report" button. If you scam or spam our members, you will be held liable for damages to Deafs.com. Deafs.com reserves the right to investigate and take appropriate legal action as its sole discretion against anyone scamming or spamming the website.

Why Does The Deafs.com Site Seem to Be Slow?

If you're having trouble with the speed of our site, it's usually one of three things: 1. Deafs may be experiencing some technical difficulties. Please try again later. 2. Your Internet connection might be poor. Double-check your network and try again. 3. Try using a different device to access our site. This helps you determine where the issue may be. If one of your devices works properly and the other doesn't, it's likely an issue on the device.

How Do I Capture An Image Of My Screen?

To help us troubleshoot and assess the issue, please take a screenshot of the entire page when the issue occurs. You may then include this file as an attachment in your email. To take a screenshot, simply do the following: 1. Press and hold down the "Alt" key on your keyboard. While holding down the "Alt" key, press the "Print Screen" key located just above the "Insert" key. 2. Click the Windows "Start" menu and select "Programs" then "Accessories" then "Paint". 3. Once the Microsoft Paint application is open, click the "Edit" menu then select "Paste". If you're prompted that the "image in the clipboard is larger than the bitmap", click the "Yes" button. 4. Click the "File" menu in the upper left-hand corner of the Paint application then select "Save As". 5. Enter a name for the "File name" field. 6. Choose "JPEG" as the "Save as type" option. 7. Save the file to a location like your desktop, then close the Paint application. 8. Attach the file to your email and include any other relevant information.

How Secure Is My Personal and Financial Information?

As noted in our Privacy Policy and Service Agreement, we take appropriate security measures to help safeguard your personal and financial Information from unauthorized access and disclosure. We want you to feel confident using our website and when utilizing the services we offer our members and users. More details can be found in our Privacy Policy.

How Does "Flame" Work?

A quick and easy way to find interested matches, "Flame" shows you the photo of a potential match. You can like them, or you can skip them. When you are using "Flame", if you and another member both slide each other's photos into the "heart" pile, then we'll let both of you know by sending a notification email. If either of you slides the photo to the "X" pile, nothing happens – choosing not to heart someone doesn't mean they're hidden from you forever.

Tips on Online Dating Safety

1. Don't post personal information. Wait until you feel comfortable with an individual before telling them things like your phone number or place of work or address. 2. Never give out your bank account details or any other financial information. If you are approached by any members asking for these details, report them immediately. 3. Don't let anyone pressure you into giving away more information than you want to. 4. Beware of solicitation - watch out for anyone offering financial advice or asking for charitable contributions. 5. Even if you're arranging to meet someone, do not give out any unnecessary personal details such as your home address. 6. If you feel unsure or threatened by someone's behavior, stop communicating with them immediately. Visit their profiles and use the hide button to prevent any further contact. More tips are available following the link "Dating Advice & Safety Tips" in the footer section of each page.

Can I Earn Some Money from Your Site?

Please check out our Affiliate Program for further information.

A Note Regarding Fraudulent Transactions.

Filing a dispute for a legitimate charge is often illegal and punishable. Heavy fines may be levied against the business as well as the person making the claim. You may be added to a blacklist, possibly affecting future purchases and your credit rating. Before filing a dispute, please email us.

What Is Your Refund Policy?

You have the right to cancel your subscription without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP, please contact our customer service at 1-416-628-1072 / 1-888-702-1274 (Toll-Free) or email us. Usually we deal with your requests within one business day.

What Does a Standard Membership Allow Me to Do?

A Standard Membership allows you to upload photos and create a profile which will describe who you are as well as the kind of person / match that you're looking for. Other Standard Members and PREMIUM MEMBERS will be able to view your profile. You can send free winks to anyone whom you are interested in. If you should receive a message from a PREMIUM MEMBER, you may reply back for free to that member. However, you may not initiate sending messages to other members. That privilege is reserved for PREMIUM MEMBERS. As a Standard Member you may also search profiles for free. However, you are restricted to a basic search which includes the gender you are looking for, age range and region. Other specific search criteria are reserved for PREMIUM MEMBERS.

How Can I Earn a Bonus PREMIUM Membership on Your Site?

To earn a bonus PREMIUM MEMBERSHIP, here are some tips: • Share dating advice and safety tips • Propose quality suggestions • Share / promote us on social media sites • Write promotional articles or press releases • Recommend a partnership with other related sites In order to receive your bonus membership, please attach relevant information and email us.

What's a "PREMIUM MEMBER"?

A PREMIUM MEMBER has purchased full access to our site and is more serious about finding a relationship.

How Do I Cancel My Membership?

To cancel your subscription / auto-billing, after logging in, click "SETTINGS" under your main photo icon in the upper right corner of the top navigation bar, then click on "Subscriptions" in the left sidebar below "SETTINGS". Then hit the link "Your membership will automatically renew until you cancel your subscription by clicking here", and hit the "CONTINUE MANAGEMENT" item to stop the auto-renewal. To deactivate / delete your profile, please go to "My Account" under "SETTINGS" under your main photo icon in the top navigation bar, then follow the steps by clicking "Click here to deactivate or delete your account".

Why Was My Subscription Automatically Renewed and How Do I Turn Off Auto Subscription / Auto Billing / Auto Renewal?

In order for you to spend more time finding your match and less time paying bills, your subscription will be renewed for the same package length at the same price until you cancel it. You can easily turn off the auto-renewal on the "Subscriptions" page after login or email us or call 1-416-628-1072 / 1-888-702-1274 (Toll-Free). Please click on "SETTINGS" under your main photo icon in the upper right corner of the top bar. You can find the "Subscriptions" page by clicking on "Subscriptions" under "SETTINGS". Then hit the link "Your membership will automatically renew until you cancel your subscription by clicking here", and hit the "CONTINUE MANAGEMENT" item to stop the auto-renewal. After you turn off your auto-renewal, you can still enjoy the privileges on our site as a PREMIUM MEMBER until your PREMIUM MEMBERSHIP ends. Afterwards, you'll continue to enjoy the benefits of our standard membership.

Why Was I Renewed When I Already Removed My Account?

When paying by Google Play or the Apple App Store, please note that you'll also have to stop your subscription through Google and / or Apple. If you do not, you will continue being charged regardless of your account status on the app. If paying by credit card, we'll automatically cancel your subscription for you if you remove your account. If any billing problems arise, please contact us.

It Keeps Saying My Credit Card Is Invalid, But I Know That My Number Is OK. What Do I Do?

The payment processing company has had difficulty processing your card. Please make sure that the billing address on our site is exactly the same as your card billing address. If it is, there may be something wrong with your card. Please ensure that all card data is correct, including the billing address, expiration date, card number and CVV. Try a different card if this doesn't work.

What's The Difference Between "Hide from my search" and "Hide" Member?

Hidden from my search: This means you won't see this user in the search results page. They'll still be able to see your profile and be able to communicate with you though. Hide: Both parties will be unable to contact each other, will not appear in each other's search results, and will not be able to view each other's videos, updates, activities, or other posts.

How Do I Hide or Unhide a Member?

To hide communication for a specific user, click the "..." button in the upper right corner of their profile and select "Hide". You can also hide a specific user on the message window by clicking the "MORE OPTIONS" in the upper right corner. You will no longer receive communication from this user. This user will also be hidden from viewing your profile, as well as seeing and commenting on any blogs you've posted. When you hide a member, the member will not be notified. If you need to unhide someone you have previously hidden, please click on "SETTINGS" under your main photo icon in the upper right corner of the top bar. Next click "Hidden from Both Parties" in the left sidebar on the "SETTINGS" page. You'll be able to find all users you've hidden there.

How Do I Unhide Members I Have Hidden?

If you need to unhide someone you have previously hidden, please click on "SETTINGS" located beneath your main photo icon in the upper right corner of the top bar. Next, click "Hidden from My Search and Hidden Conversations" in the left sidebar. You'll be able to find all the members you've hidden there.

What Does "Verify" Mean?

It means proving your identity by uploading a selfie video (3-8 seconds). By verifying your information, you are showing members you are real and serious about finding a match. We do not disclose, sell or rent any personal, identifiable information to any third-party organizations. All information provided is kept confidential.

Blog Guidelines

We want to give you the chance to be heard and make your point. We ask that you follow these guidelines. 1. Be nice. Think about others. People often say things on boards that they would be ashamed to say to someone face to face. Please treat other users with respect. 2. Comments that are abusive, threatening, objectionable, obscene, defamatory, or racist will be removed. There is no need to be offensive and not much point in writing posts that end up being removed. Any posts that are in breach of our guidelines are liable to be removed. People who repeatedly break the rules may be banned from the site. 3. Help keep the site on track. If you see posts that are questionable, please use the "report abuse" link to alert us. 4. Keep to the point. Posts that go off-topic or turn into personal conversations are liable to be deleted. 5. Do not post anything that attempts to exchange or solicit personal information or that is in breach of our guidelines. We encourage open, honest debate, but we also reserve the right to remove any post and to take appropriate action against those responsible if necessary. Your opinions are very welcome but content that isn't your copyright is not, so please don't use other people's content to make your point.

Blogging Advice

1. Check comments regularly. No need to reply to mean or embarrassing comments. You can delete them and hide offensive users from commenting further. 2. Post often. Once you get members hooked on your blog, they'll want to keep coming back for more. 3. Most people respond well to humor. Keep it light at first. Show them you are a fun person! 4. Connect with other bloggers. One of the most amazing things about the blogosphere is how it has created a tight-knit community that supports each other. Developing relationships with other bloggers will lead more people to your blog and give you a better sense of what appeals to members, which makes your blog even better!

What Is My Blog Homepage?

You get your own blog homepage as a member of Deafs.com. From your homepage, you can see all your posts, recent visitors, the most recent responses by others, and your responses to other members' blogs.

Why Was My Post Denied?

The post content is reviewed before it is published to the site. If our service agreement is violated the posting will be denied. Examples of denied content include but are not limited to: personal ads, advertisements of products or services, and hate language. We also reserve the right to remove posts for any reason we see fit.

How Can I Easily View All Comments on Blogs I'm Interested in?

You can add the blog to your favorites list. Then you can easily check the comments by clicking "My favorite blogs" on the main blog page and never miss any entries.

How Do Comments Work on The Blog Page?

Comments are posts that other people added to your personal blog.

What Is a Blog?

A blog is short for "weblog". According to Webopedia, a blog is a web page that serves as a publicly accessible personal journal for an individual. Typically updated daily, blogs often reflect the personality of the author. A blog allows you to keep an online journal you share with others. You can add, edit, or delete posts and comments.

Why Am I Not Getting Many or Any Responses?

If you're not getting the responses you are hoping for, consider the following: 1. If you don't have a photo, add some quality photos. This is the fastest and easiest thing you can do to increase your responses. Statistics prove that profiles with photos are up to 20x more likely to receive attention than profiles without. 2. Add more about yourself to your profile so others can know you better. You can also verify your profile. This shows you are who you say you are! 3. We recommend making a lot of initial contacts. It may also help to expand your search criteria in order to find more prospective matches. Be sure and take advantage of the custom search features of the site and experiment with different search parameters. Being too picky will limit your results!

Why Am I Not Getting Many Matches?

There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Try to broaden your match criteria and search through profiles again.

What Is Discover?

Discover allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with gender, age and location. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!

What Is a Wink?

A wink is a quick, fun, and flirty way to let someone know you're interested. Pick one of our witty canned responses from the list and send it to the member of your choice. The member gets the wink in their "Chats" and then can go to your profile and wink back if they want. All users can send free winks. If you'd like to take it a step further, you can upgrade to a PREMIUM MEMBERSHIP and send a PREMIUM wink or send a message to start a real conversation.

I am a Standard Member. Can I Initiate Sending Messages to Others?

No. As a Standard Member, you cannot initiate or continue conversations unless the other person currently has a PREMIUM MEMBERSHIP. You’ll need to become a PREMIUM MEMBER to start new chats, and at least one person in a conversation must have an active PREMIUM MEMBERSHIP for messaging to remain available.

I am a Standard Member. Do I Have to Become a PREMIUM Member to Reply to Messages Sent by Others?

As a Standard Member, you can reply to messages initiated by other PREMIUM members for free. You can reply to them on either our website, mobile site, or app. But for winks, you can only wink back from their profiles, or you'll have to upgrade to a PREMIUM membership to start a real conversation.

How Do I Check My Chat History?

Go to "Chats" in the top navigation bar, select the user to view, and then your chat history will be displayed.

How Do I Hide My Profile?

To hide your profile, simply click on "SETTINGS" beneath your main photo icon in the upper-right corner of the top bar, then go to "Privacy" after logging in. Please note that only PREMIUM members can hide their profiles.

How Do I Delete My Profile?

To deactivate or delete your profile, please go to "My Account" under the "SETTINGS" tab found under your main photo icon in the top navigation bar, supply your password, and then follow the steps by clicking: "Click here to deactivate or delete your account". Note: After using the "Delete My Account" feature, your profile will be removed from the site and your profile will no longer be viewable. If you log in again within six months, your account will be automatically restored. If you do not log in again within six months, your information will be permanently deleted from our database except your success stories and other information that you posted in the common community.

How Do I Update My Profile?

To update your profile, click "My profile" under your main photo icon in the upper right corner of the top bar. To edit individual fields, click on the pencil icon next to the name of the field. Click on "Save" or "Submit" for Approval (depending on the section) when you're done.

How Do I Share My Private Album With Another Member on the Site?

1. While in Chat: Open the private chat with the member you'd like to share your album with. Click the "More (...)" option in the upper right corner and select "Share My Private Album". 2. From the Member's Profile: You can also click the "More (...)" option in the upper right corner of the member's profile and select "Share My Private Album." Please note that all photos must be approved before they can be shared.

What is the "Private Album" and How is It Different from Public Photos?

The Private Album is a feature that allows you to share photos privately with whomever you grant access to. You can check who has access to your private album on the "PRIVATE PHOTO ACCESS" page. Public photos are open to all members unless you change the privacy settings. Private photos are only open to those you've given access to.

Tips on Picking Your Primary Photo

The Do's for Primary Photos: What's a primary photo, you ask? This is the photo that appears on every page of your profile, and a smaller version shows up when other members search for matches. In other words, this photo is how other members of the Deafs.com community get to know you. So, make a great impression with these tips: • DO use a recent photo. Within the last six months is best. • DO make it a photo of just you. It's your moment in the spotlight! • DO keep it up-close and personal. Most people like to use a good headshot or head and shoulders. • DO have it look like you. Use an image of what you look in daily life, not all dressed up. • DO smile. Our members find a smile to be the most appealing. • DO crop out the "white space" around the photo. Otherwise, your photo will appear smaller and the file size will be increased. • DO put your best face forward. A clear shot of your face which is not obscured will be more attractive. The Don'ts for Primary Photos: • DON'T wear sunglasses or a hat. They obscure the real you. Ditto for other distracting head gear or accessories. • DON'T use a dark or blurry photo. It won't reflect what you really look like and it signals that you don't care about your photo. • DON'T submit that red-eye shot. Even if it's one of your favorites, the sci-fi red-eye effect is a deal-breaker - trust us! • DON'T let the background grab all the attention. Keep the backdrop of your primary photo simple. • DON'T show too much skin. Photos that are too racy won't be posted. • DON'T wear a busy pattern. In a small photo, a busy pattern can be distracting and unflattering. • DON'T cut people out of photos. Chances are, it just won't look right. Find another image you like instead. • DON'T use images of celebrities. Or copyrighted material, like an image of your favorite cartoon character.

I'm Following All The Guidelines and Still Having Trouble Posting Photos. Any Suggestions?

Please review the following photo uploading requirements and re-submit your photos for approval: • Use only GIF, JPG (JPEG), and PNG files. Photos should be larger than 330*440 pixels and less than 50MB in file size. • No photos containing identifiable information, or that are nude, pornographic, obscene, or offensive. Copyrighted photos, photos of children and anything against our Service Agreement will also be rejected. • No personal information (i.e., license plates, email or web addresses, visible street address numbers, etc.). No contact information. • You must appear in your main photo. • Your photos will be reviewed. Inappropriate photos will be deleted. Note: If you are experiencing problems when uploading photos, contact us for help.

How Long Will It Take for My Photos to Show on My Profile?

Approval time for photos and profiles can take anywhere between 3 and 12 hours. Our staff must approve each photo to maintain the quality of matches available.

How Do I Post a Photo?

Option 1: To upload a photo directly from your computer, simply click the "Profile" icon on the top right navigation bar to reach your profile, hit the "Add photos" button. Option 2: Email your photos to us. Here's how: Attach the picture and email us. Please ensure your photo is larger than 200*200 pixels and less than 50MB in gif, jpg (Jpeg), PNG format. No photos containing identifiable information, or that are nude, pornographic, obscene, or offensive. Copyrighted photos, photos with or of children, and anything against our Service Agreement will be rejected. Photos will be uploaded to your profile within 24 hours. Option 3: Snap a photo with your smartphone and upload it via our app. You can download our app first so you can upload your photos directly.

How Do I Change My Username?

To change your username, simply click the "My Profile" icon on the top right navigation bar to reach your profile. Click the pencil icon (Edit Profile) next to your name displayed beneath your main photo. Please note that only PREMIUM MEMBERS can change their username.

How Do I Change My Password or Email Address?

To change your password or email address, please click on "SETTINGS" under your main photo icon on the upper right corner of the top bar, then "My Account".

How Do I Reactivate My Account?

Log on to the site using your email address and password. Click on the "Reactivate" button. Your account will then be reactivated! Keep in mind that all reactivated profiles will be reviewed and approved by customer service before being posted. If you have any problems, email us.

Help! I'm Having Login Problems

If you receive an error message when attempting to sign in, it typically means that your email address and password combination is incorrect. Please try entering the correct information manually. If that doesn't work, click here to enter your registered email address, and we'll send you a password reset email. If you are prompted to verify your account when trying to sign in, it may indicate that your account has been mistakenly held or suspended. We take security very seriously at Deafs.com. If you believe this is an error, please click here immediately so we can investigate the issue.

I Forgot My Password. Can You Tell Me What It Is?

No problem! Just click Forgot Password at the login screen and enter your registered email address. We'll send you a password reset link to your registered email address, usually within a few minutes. If you don't receive it, please make sure to check your spam / junk folder. This link will expire within 24 hours.

How Do I Use This Site?

When you first join our site, you are a standard member. This allows you to create a profile, add public and private photos, search for people by distance, like and send free winks! You're also able to respond to messages initiated by PREMIUM members! Should you decide to become a PREMIUM member, you'll be able to access all services without any limitations: Initiate sending messages / Chatting online Photo / Profile security options Search for people with Filters. You can upgrade to PREMIUM now! To upgrade standard membership to PREMIUM membership, please click "UPGRADE" in the top right bar after logging in. Or you can click here to be taken there once you've logged in.

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